Terms & Conditions

1.Acceptance of terms

These Terms & Conditions ("Terms") form a binding agreement between you (an optical store, its owner, or its staff, referred to as "you" or "your store") and Vinayak Soft Solution ("we", "us", "our"), the developer of OptiSoft PatientPro ("OptiSoft", the "Service").

By visiting our website (pms.optisoftvision.in), creating an account, starting a free trial, or using our web application (papp.optisoftvision.in), you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, please do not use the Service.

2.Description of service

OptiSoft PatientPro is a cloud-based patient and store management platform designed for opticians and optical retail stores in India. The Service helps you:

• Record and manage patient details and eye prescriptions.
• Track appointments, billing and day-to-day store operations.
• Manage inventory of frames, lenses and other optical products.
• Access reports and insights about your store's performance.

We may add, change or remove features from time to time to improve the Service.

3.Accounts & eligibility

• You must provide accurate and complete information when creating your OptiSoft account, including your store name, contact details and email address.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
• You must notify us immediately of any unauthorized use of your account or any other breach of security.
• The Service is intended for use by business owners and staff of optical stores, and is not directed at individual consumers seeking eye care for themselves.

4.Subscription plans & billing

OptiSoft PatientPro is offered under Basic and Advance subscription plans, each available on a monthly or yearly billing cycle, as shown on our Pricing page.

Term	What it means
Free trial	A limited-time trial may be offered to help you evaluate the Service before subscribing.
Billing cycle	Monthly plans renew every month; yearly plans renew every 12 months, unless cancelled.
Plan changes	You may upgrade or downgrade your plan; changes take effect as communicated at the time of the request.
Payment	Fees are payable in advance for the applicable billing cycle through the payment method or process shared with you at sign-up (including via WhatsApp/direct coordination for certain plans).

Unless stated otherwise, fees already paid are non-refundable. If you believe you have been billed in error, please contact us within a reasonable time so we can review and resolve the issue.

5.Your data & patient responsibility

All patient records, prescriptions, billing and store data you enter into OptiSoft PatientPro ("Your Data") remain your property. As between you and us:

• You are solely responsible for the accuracy of the patient and prescription information entered into the Service.
• You are responsible for obtaining any consents required from your patients before storing their personal or health-related information in the Service, in line with applicable law.
• We act only as a technology provider and processor of Your Data, storing and processing it on your instructions to operate the Service, as further described in our Privacy Policy.
• You should maintain your own periodic backups or exports of critical records where practical, in addition to the backups we perform.

6.Acceptable use

When using OptiSoft PatientPro, you agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable local, state or national law.
• Attempt to gain unauthorized access to another store's account or data, or to our systems or networks.
• Upload malicious code, or attempt to disrupt, overload or interfere with the proper working of the Service.
• Reverse-engineer, copy, resell or sub-license the software except as expressly permitted by us in writing.
• Misuse patient information stored in the Service for purposes unrelated to your optical business.

We reserve the right to investigate and take appropriate action, including suspending accounts, for violations of this section.

7.Intellectual property

The OptiSoft PatientPro software, website, branding, logos and underlying technology are the intellectual property of Vinayak Soft Solution and are protected under applicable intellectual property laws. Subscribing to the Service grants you a limited, non-exclusive, non-transferable right to use the Service for your optical store's internal business operations — it does not transfer any ownership of our intellectual property to you.

8.Service availability

We aim to keep OptiSoft PatientPro available and performing reliably, but the Service is provided on an "as available" basis. We do not guarantee uninterrupted or error-free operation, and access may occasionally be limited due to maintenance, updates, technical issues, or circumstances beyond our reasonable control. We will try to notify you in advance of any planned downtime where practical.

9.Suspension & termination

• You may stop using the Service and cancel your subscription at any time by contacting us, subject to the billing terms of your plan.
• We may suspend or terminate your access to the Service if you breach these Terms, misuse the Service, or fail to pay applicable fees, after reasonable notice where circumstances allow.
• Upon termination, your right to use the Service ends; we may retain Your Data for a limited period as described in our Privacy Policy to allow for export or as required by law, after which it may be deleted.

10.Disclaimers & liability

OptiSoft PatientPro is a management and record-keeping tool; it does not provide medical advice, diagnosis or treatment, and is not a substitute for the professional clinical judgment of qualified eye-care practitioners. To the maximum extent permitted by law, Vinayak Soft Solution shall not be liable for any indirect, incidental or consequential damages, or loss of data, profits or business, arising from your use of or inability to use the Service. Nothing in these Terms limits any liability that cannot be excluded under applicable Indian law.

11.Governing law

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra.

12.Changes to these terms

We may revise these Terms from time to time to reflect changes in our Service, business practices, or legal requirements. Updated Terms will be posted on this page with a revised "Last updated" date, and your continued use of the Service after such changes constitutes acceptance of the revised Terms.